Relive the first 3 inspiring seminaries of Pharma Forward 2024
We are still basking in the afterglow of our fantastic open days during Pharma Forward 2024, and we hope you enjoyed them as much as we did!
No worries if you missed out on one or more of the educational sessions, or you would simply like to revisit the valuable insights: watch the seminars by Isabelle Dumortier, Bert Van Thilborg and Dieter Vanden Heede now.
Isabelle Dumortier – Customer service makes the difference, with or without an online shop
With her proven track record in marketing and customer experience, she shared valuable insights on how pharmacies are able to respond to the fast changing expectations of consumers. Optimise the customer journey and boost customer satisfaction and customer loyalty.
Watch the entire lecture and find out how you can take the individual customer experience to the next level!
Bert Van Thilborg – The future of healthcare
Trendwatcher Bert explores the future by examining the past and the present. He gives lectures and helps businesses with transformation and innovation.
Discover his vision for the future of healthcare and the pharmacy sector. ‘From app to pharmacy: the digital transformation to healthcare’ covered these topics.
Dieter Vanden Heede – Practical workshop on do and don’ts in social media
Dieter hosted a practical workshop on the dos and don’ts in social media. He shared 9 concrete tips and tricks in the field of social media and underscored the raft of opportunities they offer.
Watch the entire workshop here and find out how you can take your social media to the next level.
